Refund policy

At L&A, each product is made to order specifically for you once your purchase is placed. This approach helps reduce waste and supports more sustainable production.

As all items are custom-made, we are unable to accept returns or offer refunds for reasons such as ordering the wrong size, colour, or simply changing your mind.

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 14 days of delivery. We'll work with our production partner to investigate the issue and, where appropriate, arrange a replacement or refund at no additional cost.

To help us process your request, please include:

• Your order number
• A description of the issue
• Clear photographs showing the problem

If you have any questions regarding your order, please don't hesitate to contact our support team—we're always happy to help.